1. Introduction
Welcome to Roodix ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and
safeguard your information when you use our AI-powered customer messaging platform that integrates with
Meta platforms (Facebook and Instagram) to manage and respond to customer messages and comments.
By using our service, you agree to the collection and use of information in accordance with this policy.
We are committed to protecting your privacy and handling your data in an open and transparent manner.
2. Information We Collect
2.1 Information from Meta Platforms
When you connect your Facebook Page or Instagram Business account, we collect:
- Messages: Content of messages sent to and from your Page or Instagram account
- User Profile Information: Sender's name, profile picture URL, and Meta user ID
- Page Information: Page name, Page ID, and access tokens
- Comments: Comments on your posts, ads, and stories to enable private replies
- Media Attachments: Images, videos, and files shared in conversations
2.2 Account Information
When you create an account, we collect:
- Email address
- Name and display name
- Password (encrypted)
- Organization/business details
2.3 Automatically Collected Information
- IP address and geographic location
- Browser type and device information
- Usage data and analytics
- Log files and timestamps
3. How We Use Your Information
We use the collected information for the following purposes:
- Message Management: To receive, display, and send messages on your behalf through
Meta platforms
- AI-Powered Responses: To generate automated responses to customer inquiries using
artificial intelligence
- Conversation Analytics: To provide insights about your customer interactions
- Service Improvement: To improve and personalize our platform
- Customer Support: To respond to your inquiries and provide technical assistance
- Compliance: To comply with legal obligations and Meta's platform policies
AI Disclosure: Our platform uses artificial intelligence to generate automated
responses to customer messages. These AI-generated responses are based on content and guidelines you
provide.
4. Data Sharing and Disclosure
4.1 Third-Party Services
We share data with the following categories of third parties:
- Meta Platforms: Messages are sent through Facebook and Instagram APIs
- AI Service Providers: To facilitate AI-powered response generation
- Cloud Hosting Providers: For secure data storage and processing
4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public
authorities.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of
that transaction.
5. Data Retention
We retain your data for as long as your account is active or as needed to provide you services.
Specifically:
- Conversations: Retained until you delete them or close your account
- Account Data: Retained until account deletion
- Logs and Analytics: Retained for up to 12 months
You may request deletion of your data at any time by contacting us.
6. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Request your data in a portable format
- Objection: Object to certain processing activities
- Withdrawal: Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information provided below.
7. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Regular security assessments and updates
- Access controls and monitoring
8. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your session and authentication
- Remember your preferences
- Analyze usage patterns
You can control cookies through your browser settings.
9. Children's Privacy
Our service is not directed to individuals under the age of 18. We do not knowingly collect personal
information from children. If you become aware that a child has provided us with personal information,
please contact us.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure
appropriate safeguards are in place for such transfers in compliance with applicable data protection
laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new
Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this
Privacy Policy periodically.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: