1. Introduction and Acceptance
Welcome to Roodix ("we," "our," "us," or the "Service"). These Terms of Service ("Terms") govern your access to and use of our AI-powered customer messaging platform that integrates with Meta platforms (Facebook and Instagram) to help businesses manage and respond to customer messages and comments.
By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.
2. Service Description
Roodix provides a platform that enables businesses to:
- Connect Facebook Pages and Instagram Business accounts
- Receive and manage customer messages from Meta platforms
- Respond to customer inquiries manually or using AI-powered automation
- Reply privately to comments on posts, ads, stories, and live broadcasts
- View conversation history and customer information
- Manage team members and access permissions
AI-Powered Responses: Our Service uses artificial intelligence to generate automated responses to customer messages. You are responsible for configuring and reviewing AI responses to ensure they accurately represent your business.
3. Account Registration
3.1 Eligibility
You must be at least 18 years old and capable of entering into a binding agreement to use our Service. By creating an account, you represent that you have the authority to bind your organization to these Terms.
3.2 Account Security
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Immediately notifying us of any unauthorized access
4. Meta Platform Integration
4.1 Authorization
By connecting your Facebook Page or Instagram account, you authorize us to:
- Access and read messages sent to your Page or account
- Send messages on your behalf within Meta's messaging policies
- Access page information and user profile data as permitted by Meta
4.2 Compliance with Meta Policies
You agree to comply with Meta's Platform Terms, Community Standards, and all applicable policies when using our Service, including:
- Messaging Window: Responding to messages within the 24-hour standard messaging window (or extended window if applicable)
- Private Replies: Sending only one private reply to a comment within 7 days of the comment being made
- Content Guidelines: Not using our Service to send spam, prohibited content, or violate Meta's policies
Important: Violation of Meta's policies may result in suspension of your Meta accounts and/or our Service. We are not responsible for actions taken by Meta against your accounts.
5. Acceptable Use
You agree NOT to use our Service to:
- Send spam, unsolicited messages, or commercial content in violation of applicable laws
- Harass, threaten, or intimidate any person
- Transmit malware, viruses, or harmful code
- Impersonate any person or entity
- Collect user data for purposes not disclosed in your privacy policy
- Violate any applicable laws, regulations, or third-party rights
- Interfere with or disrupt the Service or servers
- Attempt to gain unauthorized access to our systems
6. AI-Generated Content
6.1 Your Responsibility
You acknowledge that:
- AI-generated responses are based on the content and guidelines you provide
- You are responsible for reviewing and approving AI-generated content
- You must ensure AI responses comply with applicable laws and Meta's policies
- AI may occasionally generate inaccurate or inappropriate content
6.2 No Guarantee
We do not guarantee the accuracy, completeness, or appropriateness of AI-generated content. You use AI features at your own risk.
7. Intellectual Property
7.1 Our Content
The Service, including its design, code, features, and documentation, is owned by us and protected by intellectual property laws. You may not copy, modify, or distribute any part of our Service without permission.
7.2 Your Content
You retain ownership of content you provide through our Service. By using our Service, you grant us a limited license to use your content solely to provide the Service to you.
8. Payment and Billing
If you subscribe to a paid plan:
- Fees are billed in advance on a recurring basis
- You authorize us to charge your payment method on file
- Prices are subject to change with reasonable notice
- Refunds are provided in accordance with our refund policy
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND
- WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
- OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE PAST 12 MONTHS
- WE ARE NOT RESPONSIBLE FOR ACTIONS TAKEN BY META OR THIRD PARTIES
10. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from:
- Your use of the Service
- Your violation of these Terms
- Your violation of any third-party rights
- Content you provide or transmit through our Service
11. Termination
We may suspend or terminate your access to the Service:
- For violation of these Terms or applicable laws
- For non-payment of fees
- Upon request by Meta or legal authorities
- At our discretion with reasonable notice
Upon termination, your right to use the Service ceases immediately. You may export your data before termination in accordance with our data export procedures.
12. Changes to Terms
We may modify these Terms at any time. We will provide notice of material changes by:
- Updating the "Last Updated" date
- Sending email notification for significant changes
- Displaying a notice within the Service
Continued use of the Service after changes constitutes acceptance of the modified Terms.
13. Governing Law
These Terms are governed by the laws of the jurisdiction in which we operate. Any disputes shall be resolved in the courts of that jurisdiction.
14. Contact Information
For questions about these Terms of Service, please contact us at: