Confirm every order before it leaves the shelf
Unconfirmed cash-on-delivery orders are the parcels that come back. Roodix confirms each one with a WhatsApp message the customer answers in one tap, and calls in Derja when they do not.
One-tap WhatsApp confirmation AI voice calls in Derja Listen live, recorded on the order
WhatsApp first: confirm in one tap
After an order comes in, Roodix sends an approved WhatsApp template with confirm and cancel buttons. The answer updates the order on its own.
Templates in French, Arabic or English Choose the send delay and how long to wait for a reply Delivery, read, reply and confirmation rates with daily charts
Then a real phone call, by AI
No reply? An AI voice agent rings the customer over your own phone line, confirms the order in Derja, or reschedules it.
Calls through your SIP trunk Listen live from your browser, muted Every call recorded and attached to the order
Test before you go live
Talk to the voice agent through your computer microphone to tune what it says. No call is placed and no minutes are used.
Browser test mode Join a call that is already in progress Call attempts tracked as order statuses
Order confirmation: common questions
Do I need a call center?
No. The AI places the calls. Your team only steps in for the orders that need a person.
What do I need for phone calls?
A SIP trunk (phone line) connected as a channel in Roodix. WhatsApp confirmation needs your number on the WhatsApp Business Cloud API.
Who pays for WhatsApp messages?
WhatsApp template messages are billed by Meta. Roodix shows the estimated spend in your confirmation stats.
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